Support Requests

Self Service for Support Questions

Requesting Support

Please enter your support request through our Spiceworks Help Desk System below.  This is the best way to access technical support.  Your issue will be assigned to the appropriate available technician for follow-up. 

• Please include a description of the issue (such as "I cannot log in to SharePoint" rather than "no internet").

• Include the full names of any staff in your request.  It can be very difficult to know which "Mary" someone is referring to.

• Include the asset number(s) of the device(s) where you are experiencing the issue.  Most asset numbers are 4 digits and can be found on a sticker below the words "Community Action IT Services."  On cellular phones the sticker is on the back and the number will likely start with a "T."

If you need to drop off any item or have arranged for pickup please attach the Agency Device Tracking Form to the device and make an appointment so we don't miss you!  Due to the volume of equipment we receive, we cannot accept your device without this completed form. 

Log in with your Username (LSmith) and Password. 

You can submit your support request using the button below and see the status of your open requests: